Contact information

Contact Information

Welcome to Gourmet Plate

At Gourmet Plate, we believe that a thoughtfully arranged table can make everyday dining more enjoyable. Whether you are selecting dinner plates for regular family meals, looking for condiment bowls to serve sauces and seasonings, or simply need help with an existing order, we welcome your questions.

We aim to make customer communication straightforward and helpful, from your first product enquiry to any support you may need after delivery.

Business Details

Business Name: Gourmet Plate
Website: www.warmbeddingbase.org
Customer Support Email: help@warmbeddingbase.org
Business Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia
Country: Australia

Customer Support Email

For general enquiries, product questions, order assistance, shipping information, returns or refunds, please contact:

help@warmbeddingbase.org

To help us respond efficiently, please include:

Your full name.
Your order number, if you have already purchased.
The email address used at checkout.
The product name or item concerned.
A clear description of your question or issue.
Photographs or supporting information, where relevant.

Please do not send full payment card numbers, account passwords or other highly sensitive security information by email.

Product Information

If you have questions about our tableware, please contact us before placing an order.

Our range may include:

Dinner plates for everyday meals and dining occasions.
Condiment bowls for serving sauces, dips, seasonings and other suitable portions.
Other tableware products that may be introduced to the store over time.

Please refer to the individual product page for the specifications actually supplied for each item, including dimensions, material, colour, available options and care instructions.

If you have a specific requirement concerning microwave use, dishwasher cleaning, oven use, food-contact suitability or another product feature, please check the relevant product listing or contact us before purchasing. We do not want customers to rely on assumptions about a product's material or heat resistance.

Order and Payment Enquiries

If you need assistance with an order, please include your order number and the name used at checkout.

For payment-related questions, provide the transaction reference or relevant order information where available. Do not send full card details or account passwords by email.

Shipping and Delivery Support

If you would like to check a delivery, report a delay or ask about tracking information, please email us with your order number and delivery postcode.

If you need to correct a delivery address, contact us as soon as possible. We will try to help before dispatch, although changes may not be possible after the parcel has entered the carrier network.

Returns, Refunds and Damaged Products

If you wish to return an item, request an exchange or report a broken or defective product, please email help@warmbeddingbase.org.

For damaged tableware, photographs of the affected item and its packaging may help us review the issue. Please handle broken pieces carefully and avoid using items that may be unsafe.

Our team will explain the relevant next steps. Your rights under the Australian Consumer Law are not limited by our internal customer-service procedures.

Business Correspondence

For formal business correspondence, please use the business address supplied below:

Gourmet Plate
155 Queen Victoria Street
Bexley, NSW 2207
Australia

Please note that this is the business address supplied for publication. It should not be treated as a parcel-return warehouse or returns destination unless our team has specifically confirmed that returns can be sent there.

Helpful Information Before Contacting Us

To help us identify your enquiry and provide a useful response:

Check your order confirmation for the correct order number.
Identify the product you are asking about.
Explain the issue as clearly as possible.
Include relevant photographs if the concern involves breakage or visible damage.
Use the email address associated with your purchase where possible.