Terms of Service

Gourmet Plate
Website: www.warmbeddingbase.org
Email: help@warmbeddingbase.org
Business Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

Welcome to Gourmet Plate. Our online store brings together tableware designed for everyday dining, serving and sharing. From dinner plates used for family meals to condiment bowls that keep sauces, dips and seasonings neatly presented, we aim to make choosing practical dining essentials a clear and convenient experience.

These Terms of Service explain the conditions that apply when you visit our website, browse product listings, place an order or use the services available through www.warmbeddingbase.org.

By accessing or using the website, you agree to these terms. If you do not agree, please discontinue use of the website.

These terms are intended to operate in accordance with applicable Australian law, including the Australian Consumer Law (ACL). They do not exclude or restrict any right or remedy that cannot lawfully be excluded or restricted.

1. Definitions

For the purposes of these terms:

• “Gourmet Plate”, “we”, “us” or “our” refers to the business operating www.warmbeddingbase.org.

• “You” or “your” refers to a visitor or customer using the website.

• “Website” means www.warmbeddingbase.org and its online store pages.

• “Products” means goods offered for sale through our website, including dinner plates, condiment bowls and other tableware listed from time to time.

• “Order” means a purchase request submitted through the website checkout.

• “Customer” means a person who browses, purchases or otherwise interacts with our online store.

These terms should be read together with our Return and Refund Policy, Privacy Policy and Shipping Policy.

2. Eligibility and Lawful Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law, or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You agree to use the website only for lawful purposes.

You must not:

• Use the website to engage in fraudulent or misleading activity.

• Submit false order, payment or delivery information.

• Attempt to gain unauthorised access to the website or its systems.

• Interfere with website security or normal operation.

• Upload malicious software, harmful code or unauthorised scripts.

• Collect or misuse another person's personal information.

• Copy or exploit website content in a way that infringes intellectual property rights.

• Use automated tools to disrupt or unreasonably burden the website.

We may take reasonable steps to protect our website, customers and business operations from misuse or security threats.

3. Product Descriptions and Information

We aim to provide clear and accurate information about the products offered through our store.

Product listings may include:

• Product names and descriptions.

• Photographs and illustrations.

• Dimensions and available sizes.

• Colours and design details.

• Material information, where verified.

• Care and cleaning instructions, where supplied.

• Product options and quantities.

• Other information relevant to the particular item.

Our store may offer dinner plates intended for everyday dining and condiment bowls intended for serving sauces, dips, seasonings or other suitable portions. The exact features and intended uses of each item should be confirmed through its individual product listing.

Customers should review the relevant product page before purchasing, particularly where dimensions, shape, capacity, material or care requirements are important to their needs.

Product photographs are provided to illustrate the items. Actual appearance may vary slightly due to lighting, photography and display settings. However, such variations do not excuse a product that materially fails to match its description or an important representation made on the website.

4. Materials, Food Contact and Product Care

Tableware may be manufactured from different materials and may have different care requirements. Customers should rely on the verified material and care information displayed for the specific product.

Unless expressly confirmed in the product listing, we do not guarantee that an item is:

• Microwave-safe.

• Oven-safe.

• Dishwasher-safe.

• Freezer-safe.

• Suitable for direct heating.

• Suitable for every type of food or food-contact application.

• Resistant to chipping, scratching or thermal shock.

Please follow the product-specific instructions and warnings supplied with the item. Avoid exposing tableware to sudden temperature changes or using damaged items where doing so may create a safety concern.

If a product listing states a particular food-contact property, material specification or heat-resistance feature, that representation should be accurate and supported by appropriate product information.

Nothing in this section limits our obligations to supply goods that meet applicable consumer guarantees and product-safety requirements.

5. Product Availability

Product availability may change as stock levels and supply arrangements change.

We may update, suspend or discontinue a product listing where reasonably necessary. If we cannot fulfil an order after it has been placed, we will take reasonable steps to notify you and arrange an appropriate refund for any amount paid for the unfulfilled product.

We will not knowingly substitute a materially different product for the item ordered without your agreement.

6. Pricing and Currency

Product prices and applicable charges are displayed through our online store.

Our stated shipping arrangement is:

• Free standard shipping for orders with a merchandise subtotal of US$10 or more.

• A US$5.99 standard shipping charge for orders with a merchandise subtotal below US$10.

The threshold is calculated using the merchandise subtotal before shipping charges, unless the checkout expressly states otherwise.

Any applicable taxes, delivery fees or other mandatory charges must be clearly disclosed before you complete your purchase, in accordance with applicable Australian law.

The amounts in this policy are stated in USD. The website operator must ensure that product prices, checkout totals, payment confirmations and receipts use a consistent currency. If the store actually charges AUD or another currency, all relevant amounts and currency references must be updated before publication.

We may correct genuine pricing or listing errors before accepting an order. If an error affects an order you have submitted, we will contact you and explain the available options. We will not knowingly impose undisclosed charges or misrepresent the amount payable.

7. Orders and Acceptance

When you submit an order, you are making a request to purchase the selected products at the prices and on the conditions displayed at checkout.

An automated order acknowledgement confirms that your order details have been received. It does not necessarily mean that the order has been accepted or dispatched.

An order may require review for payment confirmation, product availability, delivery information or suspected fraudulent activity.

If we cannot fulfil an order, we will take reasonable steps to notify you and arrange an appropriate refund for any amount paid for the unfulfilled items.

Before submitting an order, please check:

• Product name and description.

• Selected size, design or other available options.

• Quantity.

• Delivery address.

• Contact details.

• Merchandise subtotal.

• Shipping charge.

• Final payment amount and currency.

If you notice an error after placing an order, contact us as soon as possible.

8. Payment

Payment must be completed using a payment method offered at checkout.

Transactions may be processed by third-party payment providers. Their own terms, privacy policies and security procedures may apply.

By submitting payment, you authorise the relevant payment provider to process the transaction for the amount displayed at checkout.

For security reasons, do not send full payment card details, passwords or account credentials to us through ordinary email.

If you receive an unexpected message requesting sensitive payment information, contact us using the details published on our website before responding.

9. Shipping and Delivery

We arrange shipment using available delivery or logistics services.

Shipping charges, delivery availability and any delivery estimates will be displayed during checkout or explained in our Shipping Policy.

You are responsible for providing a complete and accurate delivery address. We cannot guarantee successful delivery where an address is incomplete or incorrect.

We aim to ensure that products are prepared for dispatch with appropriate care. However, delivery estimates are indicative unless expressly stated otherwise. Delivery may be affected by carrier operations, public holidays, severe weather, remote-area access, customs processes or other circumstances outside our reasonable control.

If your order is delayed, lost or arrives damaged, contact help@warmbeddingbase.org so that we can investigate.

Nothing in these terms removes any rights you may have if goods are not delivered as required by law.

10. Returns, Refunds and Consumer Guarantees

Our Return and Refund Policy explains the process for requesting a return, refund or exchange.

Under the Australian Consumer Law, products supplied to consumers are subject to automatic consumer guarantees. Depending on the circumstances, goods must be of acceptable quality, fit for a disclosed purpose and match their descriptions.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy.

A change of mind is not generally a statutory reason for a refund. Any voluntary change-of-mind arrangement offered by Gourmet Plate is additional to your legal rights.

Nothing in these terms or our store policies is intended to exclude, restrict or modify a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

11. Promotions and Discount Codes

We may offer promotional prices, discount codes or special offers from time to time.

Unless an offer states otherwise, promotions:

• Must be used within the stated validity period.

• May apply only to selected products or eligible orders.

• May have minimum purchase requirements.

• Cannot be exchanged for cash.

• May not be combined with other offers.

• May be changed or withdrawn where legally permitted.

Material conditions will be communicated with the relevant promotion. Promotional wording will not be used to mislead customers or remove statutory consumer rights.

12. Intellectual Property

Unless otherwise identified, website content may be owned by or licensed to the relevant rights holder.

This may include written content, product descriptions, photographs, graphics, logos, branding, page layouts and other original materials.

You may access and use this content for personal shopping purposes. You must not reproduce, republish, distribute, modify or commercially exploit protected website materials without permission from the relevant rights holder, except where permitted by law.

Third-party names, trademarks, images and materials remain the property of their respective owners.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, hosting services and analytics tools.

Those providers may operate under their own terms and privacy policies.

We do not control every aspect of third-party services or external websites. Nothing in this section excludes liability where the law does not permit it to be excluded.

A link to an external website does not necessarily mean that we endorse its content, products or services.

14. Website Availability and Security

We aim to keep the website accessible and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical updates, hosting issues, security measures or events outside our reasonable control.

You must not attempt to compromise website security, interfere with normal operation or use the website in a way that creates unreasonable disruption.

15. Limitation of Liability

Nothing in these terms excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not responsible for loss caused solely by circumstances outside our reasonable control.

Customers should use products according to the relevant product instructions and avoid using damaged tableware where it may be unsafe. However, this section does not remove our obligations concerning product quality, product safety or accurate representations.

16. Changes to These Terms

We may update these terms to reflect changes in our products, website, business operations or legal requirements.

The current version will be published at www.warmbeddingbase.org. Changes will apply from the stated effective or publication date, subject to applicable law.

A revision will not retrospectively remove rights that have already accrued to a customer.

17. Governing Law

These terms are governed by the laws of New South Wales and the applicable laws of Australia.

Any dispute will be handled by a court or tribunal with appropriate jurisdiction, subject to mandatory consumer protections and dispute-resolution rights available under applicable law.

18. Contact Information

For questions about these terms, our products, orders or website, please contact:

Gourmet Plate
Email: help@warmbeddingbase.org
Website: www.warmbeddingbase.org
Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

Please include your order number when contacting us about an existing purchase.