Privacy Policy

Gourmet Plate
Website: www.warmbeddingbase.org
Email: help@warmbeddingbase.org
Business Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

At Gourmet Plate, we value the trust customers place in us when they browse our website, place an order or contact our team. Online shopping involves sharing certain personal details, such as a name, delivery address and email address. We understand that this information should be handled with care and used responsibly.

This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit www.warmbeddingbase.org, purchase dinner plates or condiment bowls, contact our customer-support team or otherwise interact with our online store.

This policy is prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business. The application of the Privacy Act to a small business depends on its circumstances and relevant statutory exceptions.

1. Who We Are

In this policy, “Gourmet Plate”, “we”, “us” and “our” refer to the business operating the online store at www.warmbeddingbase.org.

Our online store offers tableware and related dining products, including dinner plates and condiment bowls.

For privacy-related enquiries, please contact:

Email: help@warmbeddingbase.org
Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

The registered legal entity name and Australian Business Number (ABN), if applicable, should be added once confirmed.

2. Personal Information We May Collect

The information we collect depends on how you use our website and services.

A. Information Provided When You Place an Order

When you make a purchase, we may collect:

• Your full name.

• Billing address.

• Delivery address.

• Email address.

• Telephone number, where provided or required for delivery.

• Products selected and quantities purchased.

• Order notes and delivery instructions.

• Order number and transaction reference.

This information helps us identify your purchase, process the transaction and arrange delivery.

B. Customer Service and Communication Information

When you contact us with a product question, delivery enquiry, return request or complaint, we may collect:

• Your name and contact details.

• Your order number.

• The product or order concerned.

• Details of your enquiry.

• Photographs or supporting documents you voluntarily provide.

• Relevant communications between you and our support team.

For example, if a dinner plate arrives chipped or a condiment bowl is missing from a parcel, we may use the information you provide to investigate the issue and arrange an appropriate response.

C. Payment and Transaction Information

Payments may be handled by third-party payment providers. Depending on the payment method and provider, we may receive information such as transaction references, payment status, payment amount and limited payment-related details.

Where payment card processing is handled by a third-party provider, we do not intend to store full payment card details on our own systems. The payment provider's own privacy policy and security terms may also apply.

D. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages viewed and website interactions.

• Approximate location information derived from technical data.

• Referring website or traffic source.

• Date, time and duration of website visits.

• Cookie identifiers and similar online technologies.

This information may help us maintain website performance, understand visitor activity and identify technical problems.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order or complete checkout.

• When you email our customer-support team.

• When you submit feedback or a return request.

• Through cookies and similar technologies.

• From payment providers when a transaction is processed.

• From delivery providers when shipment or delivery information is made available.

• From analytics, security or fraud-prevention services, where used.

Where information is received from another organisation, we will handle it in accordance with applicable privacy requirements and the purposes explained in this policy.

4. Why We Use Personal Information

We use personal information for purposes reasonably connected with operating our online store.

Order Processing and Fulfilment

We use your contact, order and delivery details to confirm purchases, process transactions, prepare orders, arrange shipment and provide updates.

Customer Support

We may use your information to respond to questions about dinner plates, condiment bowls, product descriptions, available options, delivery arrangements, returns and refunds.

Product and Delivery Concerns

If you report a broken, chipped, defective or incorrectly supplied item, we may use your order information and supporting photographs to investigate the issue and determine an appropriate response.

Website Operation and Improvement

Technical information may help us understand how visitors use the website, identify errors, improve navigation and make the shopping experience more convenient.

Security and Fraud Prevention

We may use relevant information to identify suspicious transactions, investigate potential fraud and protect our customers and website systems.

Business Administration and Legal Compliance

We may retain transaction and communication records for accounting, administration, dispute resolution and compliance with applicable legal requirements.

Marketing Communications

Where permitted by law and any required consent has been obtained, we may use your email address to send promotional messages about products, offers or store updates. You can unsubscribe from marketing communications at any time.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• Keep shopping-cart functions working.

• Support checkout and session management.

• Remember selected preferences.

• Maintain website security.

• Understand website traffic and visitor behaviour.

• Measure the effectiveness of website content or advertising, where enabled.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect website functions, including the shopping cart or checkout process.

If our website uses analytics or advertising technologies that require consent, an appropriate consent mechanism should be provided and configured in accordance with applicable requirements.

6. When We Share Personal Information

We do not sell personal information as a standalone commercial product.

We may disclose relevant information to trusted service providers where reasonably necessary to operate the store, including:

• E-commerce and hosting providers, which support website infrastructure and online-store functions.

• Payment processors, which securely process transactions and payment verification.

• Delivery and logistics providers, which need delivery information to transport orders.

• Customer-service and communication providers, which help us manage enquiries.

• Analytics providers, where website measurement tools are enabled.

• Security and fraud-prevention providers, where needed to protect transactions and systems.

• Professional advisers, including accountants, auditors and legal advisers.

• Government bodies or regulators, where disclosure is required or authorised by law.

We aim to disclose only the information reasonably needed for the relevant service or purpose.

7. Overseas Disclosure

Some third-party service providers may store or process information outside Australia. This may occur where international e-commerce platforms, payment services, hosting infrastructure, analytics tools or customer-support systems are used.

Where the Privacy Act applies to our business, we will take the steps required by law when disclosing personal information to overseas recipients.

Privacy protections and legal requirements may differ between countries. Customers should review the privacy information provided by relevant third-party services where their systems are involved in a transaction.

8. Data Security

We take reasonable steps, appropriate to the circumstances, to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the systems and services used, these measures may include:

• Limiting access to customer information.

• Using secure website connections.

• Working with established payment providers.

• Maintaining appropriate account and password controls.

• Reviewing access to administrative systems.

• Using security tools to identify suspicious activity.

• Following reasonable procedures for handling customer enquiries and records.

No method of transmitting or storing information online can be guaranteed to be completely secure. We encourage customers to protect their email accounts and devices and contact us if they suspect unauthorised use of their information.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, financial records, dispute handling and legal compliance.

Different categories of information may require different retention periods. Certain financial and business records may need to be retained for periods prescribed by Australian law.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, where appropriate and legally permitted.

10. Access to and Correction of Personal Information

Where the Australian Privacy Principles apply, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email help@warmbeddingbase.org with the subject line “Privacy Access or Correction Request”.

We may ask you to verify your identity before responding. In certain circumstances, the law may permit or require us to refuse a request. Where appropriate, we will explain the reason.

11. Marketing Choices

If you receive promotional communications from Gourmet Plate, you may opt out at any time by:

• Selecting the unsubscribe link in the email, where available; or

• Contacting us at help@warmbeddingbase.org.

After you opt out, we may still send essential transactional messages, such as order confirmations, dispatch notifications, delivery updates, refund information and customer-support responses.

We will handle commercial electronic messages in accordance with applicable requirements, including the Spam Act 2003 (Cth), where relevant.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate independently and may have their own privacy policies, cookie practices and security arrangements.

Gourmet Plate does not control the privacy practices of external websites. We recommend reviewing their policies before submitting personal information or completing a transaction through them.

13. Children's Privacy

Our online store is intended for general shoppers and is not designed to knowingly collect personal information directly from children without appropriate authority.

If you believe that a child has provided personal information to us in circumstances that should not have occurred, please contact us so that we can review the matter and take appropriate steps.

14. Privacy Complaints

If you have a concern about how we collect, use, store or disclose personal information, please contact us.

Email: help@warmbeddingbase.org
Subject: Privacy Complaint

Please describe the issue and provide enough information for us to investigate.

If the Privacy Act applies to our business and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au/

15. Changes to This Privacy Policy

We may update this policy when our business operations, website technology, service providers or legal requirements change.

The latest version will be published at www.warmbeddingbase.org. Any revised policy will apply from its stated publication or effective date, subject to applicable law.

16. Contact Us

For privacy questions, access requests, correction requests or complaints, please contact:

Gourmet Plate
Email: help@warmbeddingbase.org
Website: www.warmbeddingbase.org
Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia