Shipping Policy

Gourmet Plate
Website: www.warmbeddingbase.org
Customer Support: help@warmbeddingbase.org
Business Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

At Gourmet Plate, we want your tableware to reach you in the same condition in which it leaves our fulfilment process. Dinner plates and condiment bowls are everyday dining essentials, but they also need careful handling during packing and transportation.

This Shipping Policy explains our delivery charges, order processing arrangements, tracking information and the steps to take if a parcel is delayed, missing or damaged.

1. Shipping Charges

Gourmet Plate currently applies the following standard shipping arrangement:

Merchandise subtotal	Standard shipping fee
US$10 or more	Free
Below US$10	US$5.99

Orders with a merchandise subtotal of US$10 or more qualify for free standard shipping.

Orders with a merchandise subtotal below US$10 incur a standard shipping fee of US$5.99.

The threshold is calculated using the merchandise subtotal before shipping charges, unless the checkout expressly states otherwise.

Any applicable shipping fee will be displayed during checkout before payment is completed.

If a discount code or promotion changes the merchandise subtotal, the checkout will determine whether the order qualifies for free shipping based on the eligible subtotal displayed at checkout.

Currency clarification: The shipping amounts above are stated in US dollars. Please ensure that the website checkout, payment processor and customer receipts actually use USD. If customers are charged in AUD or another currency, these amounts and all other currency references must be updated consistently before publication.

2. Order Processing

After you place an order, our online store receives the order information and the fulfilment process can begin.

Order processing may include:

• Confirming that the order details have been received.

• Checking payment status.

• Reviewing the selected products and quantities.

• Preparing the products for dispatch.

• Selecting appropriate packaging for the items.

• Arranging shipment through an available delivery provider.

Processing time is separate from transit time. The time required to prepare an order may vary depending on stock availability, order volume, weekends, public holidays and fulfilment arrangements.

If a specific processing estimate is displayed during checkout or in your order confirmation, please refer to that information for your particular purchase.

3. Packaging and Handling

Dinner plates and condiment bowls may be more vulnerable to impact than many other household products. We aim to prepare tableware orders with appropriate care and protective packaging.

Depending on the product and its packaging requirements, this may include suitable cushioning, separation between individual pieces and protective outer packaging.

Packaging methods may vary according to the size, shape and quantity of the products ordered.

Although careful preparation can reduce the risk of damage, it cannot guarantee that a parcel will never be affected during transportation. If your order arrives broken or damaged, please contact us so that we can review the issue under our Return and Refund Policy and applicable consumer law.

4. Delivery Timeframes

Delivery time depends on the destination, shipping service, carrier network and other transport conditions.

Any delivery timeframe provided by our website or order communications should be treated as an estimate unless we expressly state that it is guaranteed.

Delivery may take longer during:

• Peak shopping periods.

• Public holidays.

• Severe weather events.

• Carrier service interruptions.

• Remote-area deliveries.

• Customs inspection or border-processing procedures, where applicable.

We will make reasonable efforts to communicate important delivery information when it becomes available.

5. Delivery Address Requirements

Customers are responsible for entering a complete and accurate delivery address at checkout.

Before submitting an order, please check:

• Recipient name.

• Street number and street name.

• Suburb or locality.

• State or territory.

• Postcode.

• Country.

• Unit, apartment or building details, where relevant.

• Any delivery instructions supported by the checkout.

If you notice an error after placing an order, contact help@warmbeddingbase.org as soon as possible.

We will try to correct an address before dispatch where practicable. Once a parcel has entered the carrier network, changes may be unavailable or subject to the carrier's procedures.

6. Tracking Information

Where tracking is available for the selected shipping service, tracking details may be sent to the email address provided at checkout or included in an order update.

Tracking information may not appear immediately after dispatch. Some carriers require time to scan the parcel into their systems.

Once tracking is available, you can use the carrier's tracking service to review the latest recorded status.

If you have not received tracking information within the period indicated in your order communications, please contact our support team with your order number.

7. Missed Deliveries

If you are not available when the carrier attempts delivery, the carrier may leave a delivery notification, arrange another attempt, redirect the parcel to a collection location or follow another procedure available for the destination.

These arrangements depend on the delivery provider.

If your parcel is awaiting collection, please follow the carrier's instructions and collect it within the stated holding period.

If you are unsure where your parcel has been taken, contact the carrier using the tracking information or ask our support team for assistance.

8. Incorrect or Incomplete Delivery Details

An incorrect or incomplete address may result in delays, redirection, failed delivery or the parcel being returned to the sender.

If an address error is caused by information supplied by the customer, additional carrier charges may arise for redirection or re-delivery. Any proposed additional charge will be communicated before it is imposed where practicable.

This section does not remove any rights available under the Australian Consumer Law if an order is not delivered or if Gourmet Plate otherwise fails to meet its legal obligations.

9. Delayed, Missing or Lost Parcels

If your order has not arrived within the estimated delivery period, please contact us at help@warmbeddingbase.org.

To help us investigate, include:

• Your order number.

• The name used at checkout.

• The delivery address.

• Any tracking reference supplied.

• A short explanation of the delivery concern.

We will review the available order and tracking information and, where appropriate, make enquiries with the delivery provider.

A tracking status marked “delivered” will not automatically end an enquiry. We will consider the available information and applicable legal obligations.

If goods are not delivered, or a delivery failure gives rise to a legal remedy, we will address the issue in accordance with Australian law.

10. Damaged Parcels or Broken Tableware

Please inspect your parcel when it arrives, taking care when opening packaging that may contain fragile items.

If the outer packaging is crushed, punctured or visibly damaged, or if a dinner plate or condiment bowl arrives chipped, cracked or broken, contact us as soon as reasonably possible.

To help us understand the situation, please provide:

• Your order number.

• Photographs of the outer packaging.

• Photographs of the damaged product.

• Photographs of the internal protective packaging, where practical.

• A brief description of the damage.

Please handle broken pieces carefully and do not use chipped or cracked tableware if it may create a safety risk.

Where practical, retain the packaging until the matter has been reviewed. We will assess the issue and explain the next steps.

Your rights under the Australian Consumer Law remain available. We will not use an internal reporting preference to remove a statutory right.

11. International Shipping

If international destinations are made available at checkout, shipping arrangements may differ from domestic deliveries.

International shipments may be affected by customs procedures, import requirements, local taxes, duties or other charges imposed by the destination country.

Any applicable charges and responsibilities should be communicated clearly before purchase. Customers may also need to check local import requirements.

If a destination is not supported, the checkout may prevent an order from being placed for that location.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We may be able to assist if the order has not yet been dispatched. Once a parcel has been handed to a carrier, we may not be able to stop or redirect it.

If an order has already been dispatched, please contact us to discuss the available options. Any return will be handled under our Return and Refund Policy and applicable consumer law.

13. Contact Our Shipping Team

For questions about shipping charges, tracking, delivery delays, broken products or missing orders, please contact:

Gourmet Plate
Email: help@warmbeddingbase.org
Website: www.warmbeddingbase.org
Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

Please include your order number so that we can identify your purchase and assist you more efficiently.

Thank you for choosing Gourmet Plate. We appreciate your patience and the opportunity to help resolve any delivery concerns.