Return and Refund Policy

Gourmet Plate
Website: www.warmbeddingbase.org
Customer Support:help@warmbeddingbase.orghelp@warmbeddingbase.orghelp@warmbeddingbase.org
Business Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

At Gourmet Plate, we believe that the right tableware can make everyday meals feel more welcoming. Whether you are choosing dinner plates for family meals, condiment bowls for sauces and seasonings, or serving pieces for a shared table, we want every order to arrive in the condition you reasonably expect.

We understand that an online purchase does not always work out as planned. A parcel may arrive damaged, an item may differ from its description, or you may decide that a product is not quite right for your home. This policy explains how to request a return, exchange or refund and how we handle product concerns.

This policy is intended to comply with the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). It operates alongside, and does not replace or restrict, your rights under Australian law.

1. Your Rights Under Australian Consumer Law

All products supplied by Gourmet Plate are subject to applicable consumer guarantees under the Australian Consumer Law.

These guarantees mean that products must meet relevant legal standards, including that they:

• Are of acceptable quality, taking into account their nature, price and other relevant circumstances.

• Are reasonably fit for purposes for which goods of that kind are commonly supplied.

• Match their descriptions and any applicable representations made on our website.

• Match any sample or demonstration model provided.

• Are free from defects that make them unacceptable under the applicable consumer guarantees.

For tableware, this may include reasonable expectations about the product's condition, finish, durability, safe use and consistency with its listing. The precise requirements depend on the product and the circumstances of the purchase.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy. Where a product has a major failure, you generally have the right to choose between a refund and a replacement. For a minor failure that can be remedied, an appropriate remedy may be offered within a reasonable time.

Nothing in this policy removes or reduces those rights.

2. Change-of-Mind Returns

We understand that you may reconsider a purchase after seeing the item in person. Australian Consumer Law does not generally require a retailer to provide a refund simply because a customer changes their mind. However, Gourmet Plate offers a voluntary change-of-mind return arrangement.

You may request a change-of-mind return within 30 days after receiving your order, provided that:

• The product is unused and remains in its original condition.

• Dinner plates and condiment bowls have not been used for serving, eating, food preparation or storage.

• The item is clean and free from food residue, stains, grease, odours or other signs of use.

• The product has not been chipped, cracked, scratched or otherwise damaged after delivery.

• Original packaging, labels and included accessories are retained where reasonably available.

• You can provide an order number, receipt or other reasonable proof of purchase.

For hygiene and product-condition reasons, we may decline a voluntary change-of-mind return where tableware has been used or returned in a condition that prevents it from being reasonably resold as an unused product.

These conditions apply only to voluntary change-of-mind returns. They do not prevent you from making a claim if a product is faulty, damaged on arrival, unsafe or otherwise fails to meet a consumer guarantee. We will assess those claims under the Australian Consumer Law, including where the packaging has been opened.

3. Damaged, Broken or Defective Items

Tableware needs appropriate protection during handling and transportation. Although we aim to ensure that orders are prepared carefully, products can sometimes be affected by handling or delivery conditions.

Please contact us if your order arrives with:

• A dinner plate that is cracked, chipped or broken.

• A condiment bowl with a damaged rim, base or body.

• Visible defects that affect the product's acceptable quality.

• A product that differs materially from its website description.

• An incorrect item, size, colour or quantity.

• A product that is unsafe or otherwise fails to meet a consumer guarantee.

To help us review the matter, email help@warmbeddingbase.org and include:

1. Your order number.

2. The name of the affected product.

3. A clear description of the issue.

4. Photographs showing the damage or defect, where practical.

5. Photographs of the outer parcel and protective packaging, if the parcel arrived damaged.

Please handle broken or chipped tableware carefully. Do not use an item if it appears unsafe or may cause injury.

We may ask reasonable questions or arrange an inspection to understand the problem. We will not require unnecessary steps that interfere with your statutory rights.

Where a product has a major failure, you may generally choose a refund or replacement. For a minor failure that can be remedied, we may provide an appropriate remedy within a reasonable time. If the issue cannot be remedied within a reasonable time, further remedies may become available under the law.

4. Incorrect or Incomplete Orders

If you receive a product that you did not order, or your parcel contains fewer items than your order confirmation indicates, please contact us.

Include your order number and identify the missing or incorrect product. If the parcel contains an incorrect item, photographs may help us confirm what was supplied.

We will review the order details and arrange an appropriate solution. Depending on the circumstances, this may involve supplying the correct product, replacing an item, arranging a return or providing a refund.

You will not be charged for correcting an error that is our responsibility.

5. How to Request a Return

Please follow the steps below before sending a product back.

Step 1 — Contact our team

Email help@warmbeddingbase.org with your order number and the reason for your return request.

Step 2 — Provide supporting information

For damaged, broken or defective items, include photographs where reasonably possible. For a change-of-mind return, confirm that the product remains unused and meets the conditions in this policy.

Step 3 — Receive return instructions

Our team will review your request and provide the relevant instructions, including the confirmed return destination if a return is required.

Please do not send a parcel to an address that has not been confirmed by our team. The business address shown on this policy is not automatically a returns warehouse.

Step 4 — Pack the product carefully

For an approved change-of-mind return, use suitable protective packaging to prevent breakage during transit. If the original protective packaging is available, it may be helpful to use it.

For a product issue covered by a consumer guarantee, follow the instructions provided by our team. Original packaging is not a legal prerequisite for exercising your consumer guarantee rights.

Step 5 — Assessment and resolution

Once the returned item or supporting information has been reviewed, we will explain the outcome and any further steps.

Please retain your return tracking details and postage receipt until the matter has been resolved.

6. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for the direct cost of returning the product, unless we agree otherwise.

If a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, Gourmet Plate will handle reasonable return costs in accordance with the Australian Consumer Law.

If you have reasonably paid return postage for a product that is confirmed to have a consumer-guarantee issue, please retain the receipt so that the relevant cost can be considered for reimbursement where required.

We will explain the appropriate return arrangements when responding to your request.

7. Refunds and Refund Processing

Where a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is agreed with you or required by law.

For voluntary change-of-mind returns, refunds will normally be processed after the returned product has been received and assessed against the conditions in this policy.

For refunds required under the Australian Consumer Law, we will provide the applicable remedy without unreasonable delay and in accordance with the legal requirements.

The time taken for a refunded amount to appear in your account may depend on your bank, card issuer or payment provider. These processing times are outside our direct control.

We will not replace a monetary refund with store credit or a gift voucher where the law entitles you to a refund, unless you freely agree to that alternative.

8. Exchanges

If you would prefer a different dinner plate, condiment bowl or another available product, please contact us at help@warmbeddingbase.org

Voluntary exchanges are subject to stock availability and approval. If the requested alternative is unavailable, we will explain the options available.

If your original item is faulty or fails to meet a consumer guarantee, your statutory remedies remain unaffected by our voluntary exchange arrangements.

9. Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to stop an order that has not yet entered dispatch. Once an order has been packed, transferred to a carrier or dispatched, cancellation may no longer be possible.

If your parcel has already been sent, contact us to discuss the available options. Any subsequent return will be handled under this policy and applicable law.

10. Items That May Not Qualify for a Change-of-Mind Return

A voluntary change-of-mind return may be declined where:

• The product has been used for serving, eating, food preparation or storage.

• The product has been chipped, cracked, scratched or damaged after delivery.

• The item has been altered or modified.

• The product is returned with missing components or accessories supplied with it.

• The request is made outside the 30-day voluntary return period.

These conditions do not prevent a customer from exercising rights relating to a faulty, unsafe, damaged-on-arrival or incorrectly described product under the Australian Consumer Law.

11. Contact Us

For return, refund, exchange or product-quality enquiries, please contact:

Gourmet Plate
Email: help@warmbeddingbase.org
Website: www.warmbeddingbase.org
Address: 155 Queen Victoria Street, Bexley, NSW 2207, Australia

Please include your order number whenever possible so that we can identify your purchase and assist you efficiently.

Our commitment: We aim to handle every genuine product concern fairly, clearly and in accordance with Australian consumer protection requirements.